Client Privacy Policy

Dot Hurley Natural Health holds  information about you. This document outlines how that information is obtained and used, who we may share that information with and how we keep it secure.

What we do

Dot Hurley Natural Health provides  therapy services to clients to improve their health and wellbeing through hands-on therapy, energy psychology tools, diet and lifestyle interventions.  We focus on preventative healthcare, the optimisation of physical, emotional and mental health and chronic health conditions. We help you to improve your health and wellbeing and take control of your life through the use of tools, techniques and therapies.

We may also run groups and  workshops to provide education and self-help in group settings to help clients improve their health and wellbeing.

How we obtain your personal data

Information provided by you

You provide us with personal data in the following ways:

  • Through email, over the telephone or by post
  • By completing one or more therapy questionnaires
  • By signing a terms of engagement form
  • During a therapy consultation or energy psychology session
  • By taking credit card and online payment

This may include the following information:

  • basic details such as name, address, contact details and next of kin
  • details of contact we have had with you such as referrals and appointment requests
  • health information including your previous medical history, dietary, lifestyle, supplement and medicine details, test results, clinic notes and health /wellbeing improvement plans
  • GP contact information
  • Session notes
  • Bank details

Following completion of your healthcare we retain your personal data for the period defined by our professional association(s) IFR and registrant body, The General Regulatory Council for Complementary Therapy (GRCCT)

How we use your personal data

We use your personal information in order to provide you with direct and personal health and wellbeing treatments and care. We may also process information from third parties (testing companies or other healthcare providers) in support of your care.  We act as a data controller and processor in regard to the processing of credit card and online payments.

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection.  We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime.  Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.

Sharing your data

We will keep information about you confidential.  We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

  • Our registrant body, The GRCCT and our professional association, IFR, for the processing of a complaint made by you
  • Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential
  • Any legal or crime prevention agencies and/or to satisfy any regulatory request (eg, The GRCCT) if we have a duty to do so or if the law allows us to do so

We may share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare.  We will not include any sensitive information

We will seek your express consent before sharing your information with your GP or other healthcare providers.  However if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.

We may share your case history (anonymously) with our peers for the purpose of professional development.  This may be at clinical supervision meetings, conferences, or online forums.  We will seek your explicit consent before processing your data in this way.

What are your rights?

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you. You do not need to give a reason to see your data.

If you want to access your data you must make a subject access request in writing to Dot Hurley Natural Health. We shall respond within 20 working days from the point of receiving the request and all necessary information from you.  Our response will include the details of the personal data we hold on you including:

  • Sources from which we acquired the information
  • The purposes of processing the information
  • Persons or entities with whom we are sharing the information

You have the right, subject to exemptions, to ask to:

  • Have your information deleted
  • Have your information corrected or updated where it is no longer accurate
  • Ask us to stop processing information about you where we are not required to do so by law or in accordance with the regulatory guidelines.
  • Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us.
  • Object at any time to the processing of personal data concerning you

If you would like to invoke any of the above rights then please write to the Data Controller at Dot Hurley Natural Health and we will do our best to help you.

Safety and security of data

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption. We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed.  We keep our Privacy Notice under regular review. This Privacy Notice was last reviewed in June 2020